Welcome to By Alice and Hector. Our current turnaround is 2-3 weeks.


Turn around time
All tags are hand stamped to order, meaning I stamp each individual letter, number and design into the metal. Our current turnaround time is 2 to 3 weeks. If you need your order for a certain date or special occasion, please drop us an email or message via Instagram, and we’ll do our best to get it out to you.
Custom tags
We love making custom tags for special doggos so we've created a listing for custom tags. Please drop us an email or message via Instagram before buying a custom tag so we can discuss your design. We can source different metals, shapes, charms or stamps.
Tag care
Metal tarnishes over time which means you need to take care of your new dog tag. Aluminium is a soft metal that may suffer some scratches and marks from your adventures so you need to take care of it. Use a soft, non-abrasive cloth with metal polish to keep your tag clean. I recommend Autosol, Brasso or Mothers Mag Polish if your tags are looking a little worse for wear, to keep them shiny and looking good as new. If your tags begin to fade, use a sharpie to brighten them up and use a soft cloth to rub off the excess once it has dried. 
Please don't leave your dogs unattended in their tags and do not attach your dog's lead to the split ring attached to your tag.
For dogs who are prone to losing their tags, I recommend buying a large carabiner to attach your tag to or use a clasp over a split ring.
Legal details 
Under the Control of Dogs Order 1992, you must show your surname and  address/postcode on your pet’s identity tag. I highly recommend adding your phone number to your tags too. On most of our tags you can fit your surname, first line of address, postcode and a number, so you can keep your dogs safe on their adventures. 
Meet the reps!
Head over to our Instagram page to find our brand reps who each have a discount code for 10% off your order. 
If you receive a defective or damaged tag, or the wrong order, please don't hesitate to contact me so I can rectify any problems. I pride myself on having 5 stars on Etsy so if you have any issues, reach out to me before leaving a bad review so I can sort out any issues.